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Frequently Asked Questions

What are you payment methods?

Accepted methods of Payment  - Direct Debit - Cheque - PayPal - Credit Card payments are only accepted thru the PayPal system - Cash

Can I pay by CASH for a Tour?

YES   - Please discuss with our friendly staff prior to you tour.  A receipt will be issued on the date of payment

All payments for any tours will be issued with a Receipt ,Regardless of payment method.

Do you require a Deposit? 

Yes every tour requires a payment of $300  Non Refundable Deposit to Secure your groups booking. If this payment is not received the date will be given to another group

Extended Tours - Deposit must be received by deadline date , if not received there is no confirmation that a seat will be available for you

Can we put a Temporary Hold on a Date/Bus?  

Yes  we can put a Temporary Hold on a Bus for your group - however this will only been held for a period of 2 weeks. We request you stay in contact with us to let us know if your going ahead with the booking or not. 

Final Balance/ Payment is due when? 

We request that all final balance payments are made no later than 7 days prior to your tour date. 

Extended tours - Have a deadline of 4 weeks prior to tour departure date. 

What if I need to cancel my tour? 

Please let us know as soon as possible , Please note that deposit's paid are Non Refundable, However if your wanting to reschedule a tour we can move this deposit paid over to your new date.  Contact us as soon as possible on 0466 632 088  or email   [email protected]

Do you pick me up at my house?

Yes - or at another location convenient to you. We understand that  privacy of residence is important. 

Will my contact details be used by any other 3rd Party?

NO -  We will not pass on any personal information to any other company or organisation. Your Contact Details are for the purpose of Keen 2 Tour to contact you directly about your booked tour.


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